Ellyn's First Shift

I survived my first 5 1/2 hour shift at the big department store. Yes, I messed up the POS (cash register) many times but lucky fo me, it was easy to recover. Trickiest at the POS were the coupons which everybody was using. I never got to ask anybody if they wanted to open up a credit card because every customer used the store credit card.

Now the dirt....in my training, it was emphasized that a goal is to give the customers a great shopping experience. This turns out to be a difficult task. First, I'm working in a large department which is only staffed by me and, at times, a second person. And in addition to checking out customers, we have to empty the fitting room, put clothes back on the racks, and straighten out messed up clothing. It's tricky to put stuff on the racks because they are displayed by designer and there's a ton of designer nooks to search before find the home for each item. Second, a lot of things are going onto discount racks and we need to put each item on the correct discount rack. With all those tasks, it's pretty hard to great the customers to ask them what items I can help them find.

Then, there is the fitting room...I was pretty stunned how awful it looked - very dirty rug, old pealing paint, etc. It was quite a contrast to the name-branded sportswear we are selling. Do any of the store executives check out the fitting rooms?

As for me, I survived okay with only a 15 minute break. It is a long time to be on my feet flitting around putting things away but not a huge problem. The biggest problem was how warm it was - I'm tempted to bring in my thermometer as I bet it is nearly 80F. I'm certain people would buy more sweaters if it was cooler in there. :-)

As for my co-workers, they all seemed very intelligent and professional. I did find out that one of them has a day job, also. Uggh.

I work again tomorrow night and I don't find out the rest of my schedule until then.